Terms and Conditions

In using this website and purchasing the products, you are deemed to have read and agreed to the terms and conditions set out below.In these terms and conditions, “we” “us” and “our” refers to Poppy’s Trunk.

PRIVACY STATEMENT

We are committed to protecting your privacy. Information collected from individual customers is not shared or sold to any third party. We undertake to take all due care with any information which you may provide to us. However we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.

COPYRIGHTS AND INTELLECTUAL PROPERTY RIGHTS

The content on this website including graphics, images, layouts and text belongs to Poppy’s Trunk and/or we have a licence to use those material. You are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.

If you provide us with content or images, you acknowledge that you are responsible for the material including its legality, originality and copyright.

WEBSITE AND PRODUCT DESCRIPTIONS

We strive to ensure that our products are described as accurately as possible on our website, however where we become aware of any discrepancy, we reserve the right to make necessary corrections.

Images have been provided for illustrative purposes only and we do not guarantee that any image will be reproduced exactly as viewed on the website, in terms of colour, size and design. We shall exert our best efforts to present to you and confirm an accurate proof prior to production.

DISCLAIMER

Poppy’s Trunk take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

PAYMENT TERMS

For Candy Bar or Party Planning Services:

1. 50% non-refundable deposit of the total package amount will be payable upon confirmation of the order
2. 50% balance of the total package, including any additional orders or revisions to the original order, shall be payable on the day of the event/payable 2 days before the scheduled event

For Cards and all other Party Printables:

1. Full payment will be payable upon confirmation of the order

CANCELLATION

The non-refundable deposit payment made to secure your event or order will be forfeited should you make any cancellations.

REFUNDS AND RETURNS

Because Poppy’s Trunk products are made to the customer specifications and are perishable, there are no returns or refunds for whatever reason. All sales are final. Once an order has been placed, no cancellations or change orders are possible. [Deposits or payments already made can no longer be returned] It is the customer’s responsibility to ensure all delivery address/details for the recipient are given correctly.

In the event that a product delivered to you does not match your order or is in a damaged condition, we shall arrange for a replacement product. If you wish to return a faulty or damaged product, you must notify us within 2 days from receipt of the product.

CHANGES AND MODIFICATIONS

Any change or modification to your order should have the prior written consent of Poppy’s Trunk. No change or modification to your order can be made less than 7 days from your event booking or agreed delivery date.

SPECIAL INSTRUCTIONS

Any special instructions or requests placed by you shall be subject to Poppy’s Trunk’s consent. We will exert best efforts to comply with your special instructions. We shall inform you beforehand if we are unable to comply with your special instructions and discuss with you other alternatives to your satisfaction.

NUTS AND ALLERGIES

Some of our products may contain nuts or have come into contact with nuts therefore we cannot be held responsible for any allergies from nuts or other products as a result of consuming our products. Customers are responsible for informing their guests that products may contain nuts or may have come into contact with nuts.
Please note that many jelly lollies are not suitable for vegetarians and are not Kosher or Halal as they contain gelatine derived from beef or pork.

CHILD SAFETY AND CHOKING

Our glass vases and decor may also pose a risk to children if broken. Also customers should be aware that plastic bags & sweet wrappers can cause choking especially to small children. Poppy’s Trunk cannot be held responsible for any safety issues which may occur from the consumption of our confectionery or the use of any equipment or items used to create the display at your event or any of our products. Customers should also be aware in order to create such stunning displays sharp items/objects may sometimes be used in creation. We therefore suggest that all children are fully supervised and assisted when consuming/utilizing any of our products.

Poppy’s Trunk cannot accept any responsibility for injury or allergies caused by consuming any of our products and we do not recommend giving any of our candy products to children under 3 years of age due to the risk of choking.

DAMAGE & LOSS

Glassware, linens, serving implements, and other decorations provided by Poppy’s Trunk for the use of the event are the properties of Poppy’s Trunk. The client shall be responsible for any of such items that are missing or damaged. Poppy’s Trunk reserves the right to invoice the customer for replacement of any items found missing or damaged. We shall provide you an inventory of such items before the event.

RIGHT TO TAKE PHOTOGRAPHS

You agree that Poppy’s Trunk can take photographs of the event and/or the products supplied by us for marketing purposes and for posting in our website. However, we shall not take photographs or you or any of your guests that will compromise your identity and privacy without your consent.

INDEMNITY

By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.

ACCEPTANCE OF TERMS

By placing an order for any goods or services from Poppy’s Trunk, you acknowledge to have read and have agreed to our terms and conditions.